Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit our website, book an appointment, or receive massage therapy services. It applies to all information collected through our website, in-person intake forms, phone communications, and text messaging.
1. Information We Collect
Information You Provide
We collect information you provide directly:
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Contact Information: name, phone number, email address
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Health Information: medical history, current conditions, allergies, medications, and any health concerns relevant to massage therapy
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Appointment Details: preferred dates, times, service types, and treatment notes
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Payment Information: credit card details (processed securely through our payment processor; we do not store full card numbers)
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Communications: any information you provide when contacting us by phone, email, or text
Information Collected Automatically
When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us improve our website and services.
2. How We Use Your Information
Your health history, intake forms, and treatment records are kept strictly confidential. We maintain them securely and limit access to authorized personnel only. You have the right to request access to, or a copy of, your treatment records at any time.
We are not a HIPAA-covered entity. The services we provide are for general wellness and are not intended to diagnose, treat, or cure any disease. Any health information you provide is handled in accordance with this Privacy Policy.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:
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With Your Consent: With Yuanyi Acupuncture Clinic when coordinating your integrated care
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Service Providers: With trusted third parties who help us operate our business (payment processors, scheduling platforms, email services) — they are contractually bound to protect your data
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Legal Requirements: When required by law, court order, or to protect our legal rights
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Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to the new owner
4. Health Information & Confidentiality
Your health history, intake forms, and treatment records are kept strictly confidential. We maintain them securely and limit access to authorized personnel only. You have the right to request access to, or a copy of, your treatment records at any time.
We are not a HIPAA-covered entity. The services we provide are for general wellness and are not intended to diagnose, treat, or cure any disease. Any health information you provide is handled in accordance with this Privacy Policy.
5. Text Messaging & Communications
By providing your phone number, you consent to receive appointment reminders and updates via SMS text message. Message and data rates may apply. You can opt out at any time by replying "STOP" to any message. We do not share your phone number with third parties for marketing purposes.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
📍 101 N El Camino Real Suite 4 San Mateo, CA 94401
📞 (408) 728-9281
✉️ tuinajack@gmail.com